Terms of Service

1. Description of Service

RoutePal is a logistics and route assignment platform that helps drivers and logistics personnel plan, visualize, and navigate optimized delivery routes. The App processes route-related data such as customer names, phone numbers, addresses, locations, and uploaded documents to provide navigation and analytics tools. To support these features, RoutePal may rely on third-party services (e.g., Google Maps, OpenRouteService, AWS) for geolocation, route optimization, data extraction, and map rendering.

2. Use of the App

By using RoutePal, you agree to:

• Use the App only for lawful purposes
• Not upload harmful, malicious, or abusive content
• Not interfere with, overload, or reverse-engineer the service
• Provide accurate, lawful, and authorized data (e.g., delivery addresses, documents)
• Acknowledge that route accuracy may depend on external data sources

We reserve the right to restrict or terminate your access if we detect misuse or if your use violates these Terms.

3. Data Usage

We temporarily process data such as:

• GPS and location data
• Addresses and waypoints
• Uploaded routing or delivery documents

Some of this data may be shared with trusted third-party services (e.g., AWS for document processing, Google for geocoding, OpenRouteService for routing) as necessary to deliver the core functionality of the App. We do not sell your data or use it for unrelated purposes.

For more details, please refer to our Privacy Policy.

4. No Warranties

RoutePal is provided “as is” and “as available.” While we strive for reliability, we do not guarantee:

• 100% uptime or availability
• Route or ETA accuracy
• Error-free performance

Use of the App is at your own risk.

5. Limitation of Liability

To the maximum extent permitted by law, RoutePal Technologies shall not be liable for:

• Indirect, incidental, or consequential damages
• Losses due to navigation errors, delays, or missed deliveries
• Issues arising from third-party services we integrate with (e.g., map data, geocoding, routing APIs)
• Inaccurate or incomplete input data provided by the user

Your sole remedy for dissatisfaction with the App is to discontinue use.

6. Third-Party Services

To provide key functionality, RoutePal integrates with third-party providers. This includes, but is not limited to:

• Excel Parsing: Import and processing of spreadsheet data
• AWS (Amazon Web Services): Text extraction from uploaded documents
• OpenRouteService: Route optimization
• Google Services: Geocoding, stop visualization, and navigation

By using the App, you acknowledge that certain features depend on these services and may be subject to their terms and limitations.

7. User Data & Ownership

You retain ownership of all data you upload or input into the App (e.g., delivery addresses, routing files, documents). By using RoutePal, you grant us a limited, non-exclusive right to process, store, and transmit that data solely for the purpose of providing and improving the service.

We do not claim ownership over your data and do not use it for purposes unrelated to the operation of RoutePal.

8. Intellectual Property

All trademarks, logos, and content in the App are the property of RoutePal Technologies. You may not copy, reproduce, modify, or reverse-engineer any part of the App without our express written permission.

9. Modifications to the Terms

We may update these Terms from time to time. If we make significant changes, we will notify you via the App or by email (if available). Continued use of the App after such changes constitutes your agreement to the revised Terms.

10. Governing Law

These Terms are governed by the laws of Jamaica.

11. Contact

For questions about these Terms, contact us.